Worldwide Shipping

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Dark Cell Supply ships worldwide from Ireland to destinations supported by An Post and its international postal partners.

International orders are sent using insured postal services. Availability, cost and delivery estimates vary by destination.

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US Orders & Customs (Updated – 29 Aug 2025)

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From 29 August 2025, the previous $800 duty-free threshold for goods entering the US was removed. This means orders may now be subject to import duties, processing fees or other charges, even at lower values.

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Whether a charge is applied—and how much—is decided by US Customs and the postal partners handling the parcel. Dark Cell Supply does not collect these fees or have any control over them.

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What you need to know

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Please add a valid email address and phone number at checkout. If payment or additional information is needed, An Post’s US logistics partner or the destination carrier may contact you directly.

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Keep an eye on your inbox and spam folder after the parcel reaches the US. If a required payment is missed, the order may be delayed or returned to Ireland.

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The amount charged, and how it is collected, may vary depending on the order and how it is processed by US Customs and the delivery partners. Import rules and procedures may also change without notice.

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I know unexpected charges are frustrating. Unfortunately, they are set and collected by US authorities or their delivery partners—not by Dark Cell Supply.

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Reference:  An Post Rules On Parcels To USA

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Cheaper than Etsy - Subsidised Shipping

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Shipping through my website is cheaper than on Etsy.

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Because the website has lower selling fees, I can use part of that saving to reduce the shipping cost instead of passing the full An Post rate on to you.

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Your order is still sent using An Post International Insured Post, with tracking and insurance cover subject to An Post’s terms.

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Shipping Costs

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Shipping fees are calculated at checkout based on weight, location, and method. You will see the final amount before payment is processed.​

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Dispatch

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Orders are normally packed and dispatched from Ireland within 1–3 business days.

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Dispatch may take a little longer during busy releases, pre-orders, custom work or public holidays. Dispatch time is separate from the carrier’s delivery time.

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Shipping Methods & Carriers

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All international orders are dispatched through An Post International Insured Post.

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This service includes:

• proof of postage;

• a tracking reference, with tracking detail depending on the destination postal carrier;

• insurance cover based on the declared order value, subject to An Post’s terms.

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International Insured Post is a secure postal service rather than a premium courier. Delivery times are estimates and may vary due to customs, postal processing and the destination carrier.

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Once dispatched, delivery is handled by An Post and the relevant destination postal service. Transit times, tracking updates and events within the postal network are outside Dark Cell Supply’s direct control.​

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No Untracked International Shipping

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I do not offer untracked international shipping.

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It may be cheaper, but it gives both of us very little visibility if something goes wrong and does not provide suitable cover for lost or damaged orders.

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Estimated Delivery Times

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Delivery estimates are shown as guidance only and are not guaranteed.

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Orders may take longer because of customs, public holidays, postal disruption, local processing or delays with the destination carrier.

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Tracking may also pause while a parcel is travelling between Ireland and the destination country or waiting to be scanned at the destination arrivals hub.

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International Shipping & Customs

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International orders may be subject to customs duties, import taxes or handling fees charged by the destination country.

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These charges are not included in the order total and are the responsibility of the recipient. Dark Cell Supply does not collect or control them.

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Please provide accurate contact details at checkout and monitor any messages from the destination carrier. Failure to pay charges or provide requested information may result in the parcel being delayed or returned.

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Customs processing is outside my control and may add time to delivery.

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Delayed, Lost or Damaged Orders

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Postal delays happen, and tracking can remain unchanged while an order is still moving through the network or waiting to be processed by the destination carrier. A lack of recent updates does not automatically mean that the parcel is lost.

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If an order appears significantly delayed, lost or arrives damaged, contact me with the order number and any relevant evidence. I will review the tracking and, where appropriate, raise the matter with the postal carrier.

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Any refund, replacement or other resolution will be determined after a reasonable transit period and completion of any required carrier investigation, except where applicable law requires otherwise.

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For damaged orders, please provide clear photographs of:

• the item;

• the outer packaging;

• the internal packaging;

• the shipping label.

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Keep all packaging until the matter has been reviewed.

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Nothing in this policy affects consumer rights that cannot legally be excluded.

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Tracking Shows Delivered

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Where tracking shows the parcel as delivered, please first check:

• the delivery location;

• household members;

• neighbours;

• reception or building management;

• the local postal carrier.

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Delivery confirmation recorded by the destination postal operator will be treated as evidence of delivery when the matter is reviewed. Further information, written confirmation or carrier correspondence may be requested before any next step is determined.

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Incorrect Addresses

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Customers are responsible for providing a complete and accurate delivery address.

I am not responsible for delays, failed delivery or returns caused by incorrect or incomplete information entered at checkout.

If an order is returned for this reason, additional postage will be required before it can be sent again. Original postage and any return costs may be deducted from a refund where legally permitted.

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Refused or Unclaimed Orders

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Customers are responsible for monitoring tracking and responding to customs or carrier messages.

If a parcel is refused, left unclaimed, or returned because charges were not paid or requested information was not provided, any refund will only be considered after the parcel has returned to me.

Original postage, return charges and other unrecoverable costs may be deducted where legally permitted.

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Questions?

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If you have any questions about shipping, tracking, or delivery times, feel free to reach out to me:
darkcellsupply@gmail.com