Shipping Policy
US Orders & Customs (Updated – 29 Aug 2025)
From 29 August 2025, the United States removed the previous $800 duty-free threshold.
According to An Post’s official guidance (Ireland’s postal service):
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All parcels marked as “sale of goods” are now subject to import taxes and fees, regardless of value.
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For orders over $100 (€85), U.S. Customs will always apply a tax or fee before delivery.
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The U.S. recipient (You) will be contacted by email from An Post’s U.S. logistics partner to pay these fees. You will have 5 calendar days to complete payment, or the parcel will be returned to me.
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USPS/CBP also apply a small administration/handling charge when collecting these fees.
What this means in practice
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Small orders (under $100/€85): U.S. Customs sometimes lets these through without duty.
In other cases, USPS applies a standard handling/delivery fee (usually $5 - $9.99 USD) when processing the parcel on arrival. This charge is collected by USPS — not Dark Cell Supply — and unfortunately varies depending on how U.S. Customs handles each shipment. -
Orders over $100/€85: U.S. Customs will add import taxes (minimum 15%) plus handling before delivery. These fees are outside my control.
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If you prefer to avoid customs hassle, please reach out — I can split larger orders into multiple parcels where possible.
⚠️Important
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Please add a valid phone number at checkout.
This allows the courier or USPS to contact you about tariff payments and helps prevent your parcel from being sent back. -
If you are contacted about import fees, check your email inbox and spam folder for a message from An Post’s U.S. logistics partner.
Payment must be made online before USPS delivers. -
If payment isn’t made within 5 days, the parcel is returned to Ireland, and An Post does not refund shipping costs in this case.
I really appreciate all the support and understanding during changes like this. I know these extra costs are frustrating, and I’m genuinely sorry they fall on you. Unfortunately, these fees are set by U.S. Customs and USPS and are completely outside my control — but your support means a lot and keeps Dark Cell going.
Reference: An Post Rules On Parcels To USA
Cheaper than Etsy - Subsidised Express Shipping
I care more about my patches reaching you than the cost of postage.
Express shipping isn’t cheap, but I cover part of it myself so you don’t have to.
What matters is that the work gets into your hands — securely, quickly, and without inflated delivery fees standing in the way.
Shipping Costs
Shipping fees are calculated at checkout based on weight, location, and method. You will see the final amount before payment is processed.
Dispatch & Fulfillment
All orders are packed and dispatched within 1–3 business days from Ireland. Each patch is carefully sealed and shipped with durability and presentation in mind.
Shipping Methods & Carriers
All orders are dispatched via Tracked Express Post through An Post (Ireland)
This method ensures peace of mind for both you and me by including:
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✅ Fastest delivery with end-to-end tracking and delivery updates
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✅ Insurance coverage (up to €320, per An Post policy)
This is the only shipping option available, as it offers a reliable and secure way to deliver limited, high-value items.
🚫 No Standard Post / Registered Post
Due to repeated delays and lost items, Standard and Registered Post is no longer offered internationally.
All orders are now shipped with tracking and insurance by default to protect your order.
Dark Cell Supply is not responsible for loss, damage, or delays caused by the postal carrier. However, if something goes wrong, I will assist you in filing a claim with An Post under their policy.
Estimated Delivery Times
Ireland
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Registered Post: 1–2 working days
UK & EU
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Registered Post: 3–7 working days
USA & Canada
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Registered Post: 10–20 working days
Rest of World
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Registered Post: 14–28 working days
Note: These are estimated timeframes and may vary due to customs, holidays, or postal service delays. Delivery times are not guaranteed.
International Shipping & Customs
I ship to most countries supported by An Post, our national postal provider. If An Post does not service your region, I unfortunately cannot fulfill your order.
Customs duties, taxes, or import fees may apply depending on your country’s regulations. These are the responsibility of the buyer.
I declare items at their full value on customs forms by default. If you require a specific declaration, please contact me before placing your order — I may accommodate such requests at our discretion.
Important Note
If An Post does not support delivery to your region, your payment will be refunded in full.
Actual delivery times may vary from those shown at checkout depending on local customs, holidays, or carrier delays.
If you're unsure whether we ship to your country, feel free to email me at darkcellsupply@gmail.com. If I can't ship to your destination, I'll get in touch directly.
Lost or Damaged Parcels
Once an order has been dispatched, Dark Cell Supply is not responsible for delays, loss, or damage caused by the postal carrier.
All orders are shipped via Tracked Post, which includes:
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Full tracking with delivery updates
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Insurance coverage (up to €320, per An Post’s terms)
If your parcel is lost or arrives damaged, please contact me within 7 days of delivery and include clear photos (if applicable). I will assist you in submitting a claim with An Post.
Please note:
While I will help facilitate the claim process, final decisions on compensation are made by An Post, and Dark Cell Supply does not issue refunds directly for parcels lost or damaged in transit.
Shipping Terms
Once your order has been dispatched and handed over to An Post, all responsibility for the package lies with the buyer. Dark Cell Supply assumes no liability for delays, damage, loss, or non-delivery caused by postal carriers.
I am not a party to your postal agreement and will not file claims or contact An Post on your behalf. Choosing Registered Post gives you tracking and limited insurance, but any claims must be made through your local postal authority.
Questions?
If you have any questions about shipping, tracking, or delivery times, feel free to summon me:
darkcellsupply@gmail.com