Refund and Returns Policy

This policy applies to purchases made directly through the Dark Cell Supply website.

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By placing an order, you agree that returns, cancellations and refunds will be handled under this policy, subject to any consumer rights that cannot legally be excluded.

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Questions about returns can be sent to:

darkcellsupply@gmail.com

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Cancelling an Order Before Dispatch

Contact me as soon as possible if you need to cancel or change an order.

An order may be cancelled for a full refund if it has not yet been dispatched or committed to production as a personalised or custom order.

Once an order has been dispatched, it must be handled through the applicable return process below.

Address changes cannot be guaranteed after an order has been processed or dispatched.

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Change-of-Mind Returns

Customers in Ireland, the European Union and any other jurisdiction where applicable consumer law provides a cancellation right may cancel an eligible online purchase within the legally required period.

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For customers covered by Irish or EU consumer law, this is generally 14 days from the date the goods are received. You must notify Dark Cell Supply within that period and return the goods within a further 14 days.

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For customers outside those jurisdictions, change-of-mind returns are not automatically accepted unless required by the laws that apply to the order or agreed by Dark Cell Supply in writing.

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This does not affect rights relating to faulty, damaged, incorrect or materially misdescribed goods.

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Return Conditions

Change-of-mind returns must be:

• unused and undamaged;

• returned with any original backing cards, packaging and accessories;

• free from dirt, hair, adhesive contamination, smoke odour or other signs of use;

• packaged appropriately to prevent damage in transit.

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You may inspect an item to the extent reasonably necessary to establish its nature, characteristics and appearance.

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If an item has been handled beyond what would reasonably be permitted in a physical shop, any refund may be reduced to reflect the resulting loss in value, where permitted by law.

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The consumer may be responsible for diminished value caused by handling beyond what is necessary to inspect the goods.

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Return Postage

For a change-of-mind return, the customer is responsible for the direct cost of returning the goods unless Dark Cell Supply agrees otherwise or applicable law requires Dark Cell Supply to bear the cost.

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Use a tracked postal service and retain proof of postage. Dark Cell Supply cannot issue a refund for a return that is not received and for which no reliable proof of return can be provided, except where applicable law requires otherwise.

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Return postage for confirmed faulty, damaged or incorrectly supplied goods will be handled in accordance with applicable consumer law.

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Irish law permits the consumer to bear the direct return cost where this was disclosed in advance, unless the trader agrees to pay it.

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Refund Amount

For a valid change-of-mind cancellation, the refund will include:

• the price paid for the returned goods; and

• the cost of the least expensive standard delivery method offered for the original order, where legally required.

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Any extra amount paid for an upgraded or more expensive delivery option is not refundable beyond the cost of the standard delivery method, except where required by law.

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Return postage is not refunded for a change-of-mind return unless required by law.

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Irish and UK distance-selling rules generally require reimbursement of the original standard delivery charge, but not the additional cost of a premium delivery option.

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Refund Timing

Refunds for returned goods will not be issued until Dark Cell Supply has either:

• received the returned goods; or

• received satisfactory evidence that the goods have been sent back,

whichever occurs first, where required by applicable consumer law.

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Outside those statutory circumstances, refunds will normally be processed only after the returned goods have been received and inspected.

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Once approved, refunds will be issued to the original payment method within the period required by applicable law.

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Custom and Personalised Orders

The statutory change-of-mind cancellation right does not apply to goods that are:

• made to the customer’s specifications; or

• clearly personalised.

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This includes genuinely custom artwork, customer-specific wording, names, unit details, bespoke dimensions, unique colour requirements or other individual modifications requested by the customer.

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A product is not automatically excluded merely because it is made in a small batch, manufactured after ordering, described as limited edition or normally kept in low stock. The exemption applies only where the product is genuinely made to the customer’s specifications or clearly personalised.

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Once work has begun on a custom or personalised order, cancellation may be refused to the extent permitted by law.

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This exception does not remove the customer’s rights if the item is faulty, damaged or materially different from what was agreed.

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The personalised-goods exception is expressly recognised in Irish and UK distance-selling law, but it must be applied narrowly.

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Faulty, Damaged or Incorrect Goods

Please inspect the order after delivery.

Contact Dark Cell Supply promptly if an item:

• arrives damaged;

• is defective;

• is materially different from its description;

• is the wrong item; or

• is missing from the order.

Include:

• the order number;

• a clear description of the issue;

• photographs of the item;

• photographs of the external and internal packaging where transit damage is involved; and

• a photograph of the shipping label where relevant.

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Keep the item and all packaging until the matter has been reviewed.

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Nothing in this policy requires a customer to waive rights relating to faulty or non-conforming goods.

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Irish law requires goods to conform to the contract and provides statutory remedies that may include repair, replacement, price reduction or termination/refund depending on the circumstances. A consumer may generally choose repair or replacement unless the selected remedy is impossible or disproportionate.

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Minor Variations

Product photographs are intended to represent the item as accurately as reasonably possible.

Minor differences may occur because of:

• screen and lighting differences;

• photographic conditions;

• normal manufacturing tolerances;

• slight colour variation between production batches;

• minor placement or stitching variation that does not materially affect the design or function.

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A minor variation that does not materially differ from the description or agreed specification is not necessarily a defect.

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This clause does not apply where the product is faulty, materially misdescribed or does not conform to the contract.

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Wear, Misuse and Damage After Delivery

Dark Cell Supply is not responsible for damage caused after delivery by:

• improper application or removal;

• excessive force, abrasion or stretching;

• exposure to heat, chemicals or unsuitable cleaning products;

• attaching a patch to an unsuitable surface;

• unauthorised modification or attempted repair;

• ordinary wear and tear;

• use contrary to any care instructions; or

• accidental or deliberate damage.

This does not exclude liability for a defect that existed when the goods were delivered.

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Sale, Clearance and Discounted Items

Sale, clearance and discounted items have the same statutory protections as full-price goods.

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A discount may reflect a specifically disclosed cosmetic imperfection, discontinued design, damaged packaging or other stated issue.

 

A customer cannot claim that the disclosed issue itself was unexpected, but all other applicable statutory rights remain unaffected.

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Businesses cannot refuse statutory remedies merely because an item was discounted.

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Bundles and Multi-Item Orders

Where a customer cancels an entire eligible order, the full eligible order must be returned.

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Where only part of a bundle is returned, the refund may be adjusted to reflect:

• any bundle discount that depended on purchasing the complete set;

• the normal individual price of items retained; and

• any reduction in value resulting from incomplete packaging or missing components,

to the extent permitted by law.

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Stickers and Adhesive Products

Adhesive performance depends on the surface, preparation, application method, temperature, moisture, abrasion and environmental exposure.

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Unless a listing expressly states otherwise, no guarantee is made that a sticker will adhere permanently to every surface or withstand indefinite outdoor, automotive, dishwasher or high-temperature use.

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This does not affect rights where a product is faulty or materially fails to meet an express claim in its listing.

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Shipping Problems

Delayed, lost, damaged, refused, unclaimed and returned parcels are handled under the separate Shipping Policy, which forms part of this policy.

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Any refund, replacement or other resolution relating to shipping will be determined after the available evidence has been reviewed and any required postal investigation has been completed, except where applicable law requires otherwise.

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Chargebacks and Payment Disputes

Contact Dark Cell Supply first so the issue can be reviewed.

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Submitting a chargeback does not remove either party’s legal rights or obligations. Dark Cell Supply may provide the payment provider with relevant evidence, including:

• order details;

• correspondence;

• dispatch and tracking records;

• delivery confirmation;

• photographs;

• customer-supplied address information; and

• the applicable policies accepted at checkout.

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This clause does not prevent a customer from exercising a lawful right to dispute a payment.

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Statutory Rights

Nothing in this policy excludes, restricts or replaces any consumer right or remedy that cannot legally be excluded or restricted.